• After-Sales Policy
  • Privacy Policy
  • Terms Of Sales
  • Warranty Policy

AFTER-SALES SERVICE POLICIES


Remark: Abbreviation for Chasing-Innovation is CI as below

 

This CI After-Sale Policy only to CI products you purchased from CI authorized dealers for your own use and not for resale.  To protect your legal rights, please ensure the store you purchased from is equipped with CI authorized certificate. Any purchase from un-authorized retailer may result in failure to warranty. Below is the template certification of dealer.





Part I – General Terms


What is Covered


The warranty period for a product starts from the day once your product have been received, or otherwise be specified by CI. The warranty period and types of after-sales service that apply to your product are as specified in “Part II - Types of After-Sales Service” below.


How to Obtain After-Sales Service


If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting CI. (support@chasing-innovation.com email or login https://www.chasing.com/ contact us via online chat or leave a message)


Additional charges may apply outside CI’s normal service areas. Please contact CI for information specific to your location


What to do Before Obtaining After-sales Service


Before obtaining after-sales service, the following steps must be taken:


√ Backup all data contained on your product’s SD card.


√ Remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. CI shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.


What Will CI Do


Contact CI and specify your problem.


CI will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. CI may guide you to download and install particular software updates.


If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to CI for further examination. CI will arrange for service under the type of warranty service designated for the product under “Part II - Types of After-Sales Service” below if the problem with your product is covered by this After-Sales Policy. Otherwise, you may have to apply for customer-paid repair service.


The detailed procedures is specified in “After-Sales Service Flow of CI”.


Product and Part Replacement


When after-sales service involves the replacement of a product or part, the replaced product or part becomes CI’s property and the replacement product or part becomes your property. Only unaltered CI products and parts are eligible for replacement.


Replacement products or parts provided by CI may not be new, but it will be in good working order and at least functionally equivalent to the Products or accessories that have been replaced by CI enjoy the same warranty during the remaining warranty period of the original product. Replacing a product or master component maybe bind a brand new S/N.

 

What This After-Sales Policy Does NOT Cover


This policy does not cover the following:


× Damage caused by a non-authorized service provider.


× Damage or loss caused by subjective use or/and uncontrollable external factorsincluding collision, tsunami, biological swallowed or cable fault.


× Damage caused by CI unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.


× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.


× Damage or loss caused by a forced use when components have aged or been damaged.


× Damage or loss caused by operating the unit with a low-charged or defective battery.


× Damage or loss caused by incorrect use out of maximum safe range and depth.


× Products or parts with an altered identification label or from which the identification label has been removed.


× Products not purchased through CI official website or CI designated dealer.


Limitation of Liability


When receiving service, CI is responsible for loss or damage to your product only while it is in CI's possession or in transit, if CI is responsible for transportation.


CI is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.


Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall CI, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of CI, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.


The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which CI is liable under law.


As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.


CI guarantees that, subject to the following conditions,


●Return & Refund Service

●Replacement Service

●Warranty Repair Service


Please contact CI or your authorized CI dealer for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.


Return & Refund Service


You can request Return & Refund Service:


√Within seven (7) calendar days of receiving a product if the product has a manufacturing defect, include all original attachment, manuals and other accessories in package, and is still in new or like-new condition.


√Apply for refund can only apply for return service from the original purchase channels.


√In CI's official website to order products and pay a success, in the case of CI not arrange delivery can apply for a refund.（CI will charge the corresponding refund fee according to the payment platform）


Return & Refund Service will not be provided where:


× It is requested beyond seven (7) calendars days of receiving a product. The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase.


× A product sent to CI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.


× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.


× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.


× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.


× A product is not delivered to CI within seven (7) calendar days after Return & Refund Service confirmation is sent from CI.


× Other circumstances stated in this policy.


× CI will not be accepted if you have not applied for return service from the originally purchased channels.


●Replacement Service


You can request Replacement Service:


√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to CI.


√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.


√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

 

Replacement Service will not be provided where:


× Service is requested more than fifteen (15) calendars days after receiving a product.


× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.


× A product sent to CI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.


× A product is found to have no defects after all appropriate tests are conducted by CI.


× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.


× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.


× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.


× Received product has not been sent back to CI seven (7) calendar days after replacement confirmation from CI. CI will acquiescence to the right of the customer to give up the exchange of goods.


× Proof of damage during transit issued by the carrier cannot be provided.


× Other circumstances stated in this policy.


●Warranty Repair Service


Main parts of CI products have various warranty periods. A list of types of main parts and their respective warranty periods can be found at 

Terms of Sales


You can request Warranty Repair Service where:


√ The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.


√ No unauthorized disassembling, modification or installation has been performed on the product or a component.


√ You provide a valid proof-of-purchase, receipt or order number (for CI Direct Sales).


Warranty Repair Service will not be provided where:


× Damage caused by a non-authorized service provider.


× Damage or loss caused by incorrect use or/and uncontrollable external factors including collision, tsunami, biological swallowed or cable fault.


× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.


× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.


× Damage or loss caused by a forced use when components have aged or been damaged.


× Damage or loss caused by operating the unit with a low-charged or defective battery.


× Damage or loss caused by using out of maximum safe range and depth.


× Products or parts with an altered identification label or from which the identification label has been removed.


× A product has not been sent back to CI seven (7) calendar days after warranty service confirmation from CI. CI will acquiescence to the right of the customer to give up the exchange of goods.


× Other circumstances stated in this policy.


Essential Information


√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase. Please refer to Terms of Sales for the warranty period for your product and products in your country.


√ Customers are responsible for shipping costs when sending product(s) for return, repair or replacement. CI will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, CI will bear the cost for refund, replacement, or repair and shipping cost of return to customers. Otherwise if product issue is not covered in warranty, customers will bear the cost for detection, replacement, repair and shipping cost of return to customers.


√ If CI determines that the issue in question is not covered by this CI After-Sales Policy, you will have to apply for Customer Paid Repair Service. CI will not start repair until you agree to the cost for repair quoted by CI. If you disagree with the cost for repair, CI will return the product(s) with you burdening the cost of return shipping.


√Replacing a product or master component maybe bind a brand new S/N.


√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.


√ Customers can obtain warranty service only at a designated CI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.

Chasing Privacy Policy

 

General

Last Updated: Feb 26, 2021

Thank you for your interest in Shenzhen Chasing-innovation Technology Co., Ltd. and its affiliated companies and in the various hardware, firmware, software, websites, applications, and services provided by us and on which a link to this Privacy Policy (this “Policy”) is displayed (each, a “Product” or “Service” and, collectively, the “Chasing Products and Services”).

This Policy describes:

  • l The information that we gather from you,
  • l How we use and share this information,
  • l The rights and choices you have regarding this information,
  • l The steps we take to protect this information,
  • l The information gathered by third-party services,
  • l How we transfer your information,
  • l How we may change this Policy, and
  • l How you may contact us.

 

By using Chasing Products and Services, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the Chasing Products and Services you use.

 

  • l Account information. When you create a Chasing account, you may provide us with personal information that includes your user ID, email address or phone number, password or other information for account verification. You might choose to provide us with additional information — like gender, birthday, professional information and other similar information.

  • l Contact information. When you place an order with Chasing, or contact us for customer service, you may provide us with your contact information including your name, alias, email address, shipping address, billing address and phone number(s). Certain jurisdictions require provision of contact information when activating Remotely Operated Vehicle(ROV) system products, opening online accounts, or under other similar circumstances as required by law, and we may ask for such information that is required for compliance purposes.

  • l Payment information. When you place an order with Chasing or engage in financial transactions by using Chasing Products and Services, you may provide us with your payment information such as your bank account, credit card number, or debit card number.

  • l Photos and Videos. Chasing does not automatically collect your photo or video without your consent and affirmative actions. When you choose to upload your photos, videos or other content using Chasing Products and Services, including text content relating thereto, we may collect and store such content, including EXIF data relating to the photo or video. If such content contains information about others, you should obtain any required or appropriate consent from such persons and inform them about this Policy prior to uploading such content to Chasing.

  • l Communications. When you contact us, we may collect information about your communications with us, including your contact information, and the time, topic, and content of your communications.

  • l Location information. When you activate Chasing hardware products, use the map function of our apps, or synchronize your voyage record, you may provide us with geolocation information. In order to provide your location, you may be required to enable certain features of your mobile phone (such as GPS, Wi-Fi, and Bluetooth), which enable Chasing to identify your location through a variety of means, including GPS location, IP address, cell tower location, geofencing technology, or detection by physical on-location Wi-Fi or Bluetooth sensors. If your location is collected through Wi-Fi or Bluetooth sensors of your mobile device or other non-Chasing Products, please be aware that such sensors, and the associated data services, may be provided by a third party, which may access such information for the purpose of providing such data services to Chasing.

  • l Device-Related and Voyage-Related Information. When you activate Chasing products, request for after-sales service or upgrade the firmware, you may provide us with information about your Chasing device, including model and serial number. 

  • l Technical Information. When you visit our web page or use our mobile applications, you may provide us with technical information about the device running the browser or the application. Such information includes your IP address or device address, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, hardware version, and operating system. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

  • l Cookies. We use cookies and other similar technologies (e.g. pixels etc.) on Chasing websites and online services. Cookies are used to collect information, including personal data, from you. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality. To learn more about cookies please see our Cookies Policy.

 

How We Use the Information We Collect

We use information we collect through Chasing Products and Services in a variety of ways in providing the Chasing Products and Services and operating our business. The use of information that we collect includes the following:

  • l To operate and provide features of the Chasing Products and Services, to verify and manage Chasing user accounts, to provide services and information that you request, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time by Chasing. We will process your personal data in accordance with this Policy and any of your preferences, which are expressed via Chasing Products and Services, including the Chasing Apps.

  • l To maintain and enhance Chasing Products and Services, to personalize the content you receive and provide you with tailored content that will be of interest to you.

  • l To understand and analyze the usage trends and preferences, to improve the Chasing Products and Services, and to develop new products, services, features, and functionality.

  • l To contact you for administrative and informational purposes, including for customer service. We may send direct marketing such as communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. If you are an individual or consumer we will only send you direct marketing with your consent or as permitted by applicable law. You may send unsubscribe requests or withdraw your consent at any time.

  • l To detect, prevent, and respond to fraud, abuse, security risks, and technical issues that could harm our users, us, or the public.

  • l For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

  • l We will aggregate personal data we collect, such as the number and frequency of your visits to our sites and apps, to produce metrics and statistical information. We use aggregate data to help us understand how the site is being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.

  • l To comply with applicable laws, such as laws related to the use of Remotely Operated Vehicle(ROV) system products or opening online accounts.

 

If you are located in the European Economic Area, we will only use your information when we have a valid legal ground, including when:

  • l You have consented to the use of your information, for example to send you marketing communications.

  • l We need to use your information to enter into or perform a contract with you, for example to deliver Chasing products, to provide map services, or provide you with the customer support and other after-sales services.

  • l We need to use your information to comply with a legal obligation, for example to comply with a court order, subpoena, or warrant.

  • l We or a third party have a legitimate interest in using your information. In particular, we have a legitimate interest in using your information to understand and improve our Chasing Products and Services, and to monitor for and prevent fraud. We only rely on our own or a third party’s legitimate interests to process your information when these interests are not overridden by your rights and interests.

 

When We Disclose Information

We will not disclose your information that we collect through Chasing Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances:

  • l Any information that you voluntarily choose to make publicly available by uploading it to a publicly accessible site or venue using Chasing Products and Services (including sharing information on Chasing’s online community forum, the “Chasing Forum”), or that you otherwise elect to make public, will be available to anyone who has access to that content, including other users.

  • l We work with third party service providers to provide payment facilitation, parcel transportation, application development, traffic monitoring or analysis, electronic messaging, and other services for us. We require these service providers to use or disclose the information they process on our behalf, only as necessary to perform services on our behalf or comply with legal requirements.

  • l We may preserve and disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena, warrant or enforceable request.

  • l We also reserve the right to preserve and disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activities, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Chasing Products and Services and any facilities or equipment used to make the Chasing Products and Services available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

  • l Information about our users, including information you provided and any information collected through Chasing Products and Services, may be disclosed and otherwise communicated to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

  • l We may make certain aggregated, de-identified, or non-identifying information about users of Chasing Products and Services available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; (iii) product safety analysis; or (iv) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality of Chasing Products and Services.

 

Your Rights and Choices Regarding Collected Information

You may update, correct, or delete certain Chasing account information and preferences by accessing your account preferences page, available through certain Chasing Products and Services, including the chasing.com and various mobile applications. If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at support@chasing-innovation.com.

If you are located in the European Economic Area, you may also have the right to request access to additional information, including the right to request access to and receive certain information we maintain about you; to update or correct inaccuracies in the information we maintain about you; to receive a copy of the information which you provided for its transmission to another company; to object to the processing on grounds relating to your particular situation; and to have the information blocked, deleted, or erased, as appropriate. When we process personal data on the basis of your consent, you can also withdraw your consent. If you withdraw your consent, we will apply your preferences going forward, and this will not affect the lawfulness of the processing before you withdrew your consent.

Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be “forgotten,” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of Chasing Products and Services.

Likewise, if you close your Chasing account, you will not be able to sign in to Chasing Products or Services or access any of your information. However, you can open a new account at any time. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties’ policies.

If you wish to exercise any rights you have under applicable data protection law, including the right to access, amend or delete any information we hold about you, you may contact us at support@chasing-innovation.com.

 

Third-Party Services

Chasing Products and Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services, or any information otherwise collected by such third-party sites or services is collected directly by the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through Chasing Products and Services.

We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through Chasing Products and Services. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Use” before engaging in any business or uploading any information.

 

Data Security

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

 

Retention of Your Information

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law. We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.

 

Changes and Updates to this Policy

We may update this Policy from time to time. If we modify this Policy, we will make it available on or through the Chasing Products and Services and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change.

 

Our Contact Information

Please contact us with any questions or comments about this Policy or our data practices by email at support@chasing-innovaion.com. SZ Chasing-innovation Technology Co., Ltd. Room 3105,Building 6, Shenzhen International Innovation Valley, Dashi 1st Road, Xili, Nanshan District, Shenzhen, Guangdong, China 518000. You may contact us to have your information blocked, deleted or erased, or to opt out from profiling where your prior usage of Chasing Products and Services is processed to provide you with customized or personalized products, services or advertisements, or to obtain copies of certain of your information in a portable format. If you think that any of your rights have been infringed by us, you may also lodge a complaint with us or with a data protection regulator, including in your country of residence, place of work or where an incident took place. If you have any queries or wish to exercise any of your rights under this Policy, then please contact us as set out above.

 

Cookie Policy

  • 1. What are Cookies?

When you use Chasing websites or online services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept certain types of cookies, you may not be able to utilize the features of Chasing Products and Services to their fullest potential. We may use third party cookies as well. Chasing does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use Chasing Products and Services.

We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons” (together with cookies, “cookies and similar technologies”). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use Chasing Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

  • 2. Cookies Used by Chasing

We use different types of cookies as listed below. They help us to provide and improve the Chasing Products and Services, such as showing you the most relevant information and your customized web page. Some or all of the cookies listed may be stored in your browser or devices.

Strictly necessary cookies. These cookies are essential for you to use the Chasing Products and Services, such as the cookies used for carrying out the transmission of a communication, the cookies that record requests for information from the Internet and block web attacks so as to ensure web security, the cookies that are strictly necessary for us to provide information society services that you request. You must accept strictly necessary cookies to be able to use Chasing Products and Services.

Preference cookies. These cookies are also known as “functionality cookies”, these cookies allow us to remember choices you have made through your use of the Chasing Products and Services, like what language you prefer, what region you are in, or what your username and password are so you can automatically log in. These cookies can help us reallocate work load among our servers and enable our webpages to respond faster.

Statistics cookies. These cookies are also known as “performance cookies”, these cookies collect information about how you use the Chasing Products and Services, like which web pages you visited and which links you clicked on. These cookies can help us to improve user experience of using Chasing Products and Services.

Marketing cookies. These cookies can track your online activities to help us deliver more relevant advertisements or limit the number of time that the same advertisement is shown to you.

  • 3. Cookies Use when You Use Mobile Devices

Some mobile devices share the same features with computers, such as the support of full-featured browsers. When you are using this type of devices such as smart phones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies.

We may obtain or receive information about your device, our apps, or other apps. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.

  • 4. Read of Particular Cookies

Browsers will send cookies for a particular domain (such as chasing.com) to the website each time a device with those cookies accesses content from that domain. This means if your device stores cookies for chasing.com, it will send those cookies to Chasing when it accesses a webpage at chasing.com.

  • 5. Cookie Use Without a Chasing Account or After Your Logout

We still use cookies if you do not have a Chasing account or have logged out your account. After your logout, we will use cookies to:

  • l Identify and terminate accounts in violation of the Terms of Use or Chasing policies;
  • l Recover your lost account;
  • l Recognize use of public computers and notify you to reduce your risk of data theft;
  • l Understand your interaction with our Products and Services, and those of our partners.

 

If you do not have Chasing account and have visited chasing.com, we will use cookies to protect Chasing Products and Services, and Chasing customers from malicious activity such as denial-of-service attacks and mass creation of fake accounts.

 

How we use SDK

In order to provide and optimize our services, our app may contain a third-party SDK. These third-party SDKs may collect your personal information while cooperating with us to provide you with more comprehensive services. We will take necessary measures to control the collection and use of your personal information by such third-party SDKs to ensure that your personal information is effectively protected. For details of the third party's identity, collection purpose and privacy policy links, please refer to the third party SDK description in Annex I of this policy.

In order to provide you with one-click sharing service, our APP integrates with Umong +U-Share SDK, which will collect your device identity information (such as IMEI/ Android ID/IDFA, etc.) and public information of your social accounts to Share information with your social accounts. Collect geographical location screening and sharing channels to provide anti-cheating services. For the security of your information, we have signed a data security and confidentiality agreement with Umeng +, and Umeng will strictly abide by our data privacy and security requirements. We do not share your personally identifiable information unless we obtain your authorization. For more information, please visit https://www.umeng.com/policy for au + privacy policy.

 

Questions

For questions regarding this Privacy Notice, contact us by email at support@chasing-innovation.com, or in writing at SZ Chasing-innovation Technology Co., Ltd. Room 3105, Building 6, Shenzhen International Innovation Valley, Dashi 1st Road, Xili, Nanshan District, Shenzhen, Guangdong, China 518000.

 

Annex I

Third party SDK description

In order to provide and optimize our services, third-party SDKs are embedded in our app, including but not limited to Umeng+, wechat, etc. These third-party SDKs may collect your personal information while cooperating with us to provide you with more comprehensive services.

The following is a list of the third-party SDK names we currently use and the purpose of collection. If you have any questions about the third party collecting your personal information through SDK, please refer to the privacy policy of such third party.

 


Name of SDK

Purpose of collection

Third party privacy policy link

Bugly

Crash information collection

https://bugly.qq.com/v2/contract

Facebook

It is convenient for you to share and broadcast your works

https://www.facebook.com/about/privacy

Wechat

It is convenient for you to share your account works

https://weixin.qq.com/cgi-bin/readtemplate?lang=en&t=weixin_agreement&s=privacy

Umeng(U-Share)

Personal information collection types: equipment information (IMEI/MAC/Android ID/IDFA OpenUDID/GUID/SIM card IMSI/location, etc.), convenient for you to share your works

https://www.umeng.com/page/policy

TERMS OF SALES

Thank you for shopping at the CI Online Store

By checking the "By placing your order, you agree to our Terms of Sale" box and clicking the "Place Order" button on the "Secure Checkout" Page, or by making any purchase at the CI Online Store, you acknowledge that you have read,understood, and agreed to be bound by the following terms and conditions, CI Website Terms of Use, and the CI Privacy Policy(together, these “Terms”).

You must be at least 18 years old to place orders on the CI Online Store. If you are not eligible or do not agree to any of the Terms, then you may not use the CI Online Store to place orders.

Standard Refund andReplacement

In addition to the return and replacement services provided under the After-sales Service Polices, as well as your statutory rights under applicable law, you may return a purchased item within 14 calendar days of the date the product is delivered to your address, for a replacement or a refund based on the original payment method*. Any returned item for such refund or replacement must meet one of the following criteria: \1. The item has manufacturing defects; or \2. The item has no manufacturing defects, shows no wear or damage, unaltered from their original state, and in a condition that permits us to resell them. Please note that you need to send us a refund or replacement request before you return any items. Your refund and replacement requests can contact us or via CI online support.

Hardware Returns: If you are returning hardware, you must include the product(s), complete and standard accessories (includes but not limited to the charger, USBcable, user manual), the original manufacture packaging, validproof-of-purchase(s) or invoice(s) and gifts to our designated address.

Software Returns: If you are returning software, you must also include all media andproduct keys. Since our software are subject to electronic download, we willcancel or modify the access to the download link(s) or the digital key(s) ofthe product upon your refund and replacement request. We may also require youto sign an electronic letter of destruction as a condition of refund andreplacement of software products.

Failure to include items requested in this section may prevent or delay your refund orreplacement. All shipping cost including, without limitation, shipping fee,insurance, brokerage, duties, freight for returned goods shall be at your ownexpenses. If you choose payment on delivery, we will deduct the delivery costfrom your refund. Upon receiving the items, we will send you a test report. Oncethe return criteria are confirmed, we will refund or replace your product(s) asyou request.

A refund or replacement will not be provided in following cases: \1. The product is not originally purchased from the CI Online Store. \2. The product is returned beyond 14 calendar days of the date the product is delivered to your address. \3. Products and/or product labels, serial numbers and packaging show wear, damage, or signs of tampering or alteration. \4. Product sent in for refund does not include all original accessories, attachments and packaging.

\5. The appearance of the fuselage (including mainframes and buoys, etc.) and accessories (including adapters, handles, etc.) have been significantly damaged, affecting the secondary sales of CI. \6. Valid proof-of-purchase(s) or receipts are not provided. \7. The virtual goods, gift cards and performed services are not eligible for return and replacement. \8. The goods are clearly claimed not applicable to the refund and replacement. \9. Any other condition set forth in the After-sales Service Policies. Pricing and Price Reductions/Corrections

CI reserves the right to change prices for products displayed on the CI OnlineStore pages at any time without notice, and to correct pricing errors that mayinadvertently occur. If a pricing mistake occurs on the CI Online Store, youagree that CI will not be bound by that incorrect price, unless you havealready been charged. In case of pricing errors on the website or made inconnection with your order, we will send you notifications to allow you tocontinue your transactions at the correct price, or cancel your order withoutany cost on your side.

End-user Consumers Only

The CI Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any product or services obtained from the CI Online Store. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe you are purchasing productsfor resale.

United States, Canada, and Mexico Shipping Only Products purchased from the CI Online Store will only be shipped to address within Canada, United States, and Mexicoand are subject to applicable export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used incompliance with these export laws and regulations. To purchase CI productonline from other countries, please select your country or region through the CIOnline Store.

Order Confirmation and Acceptance

Order:The order you submitted through the CI Online Store is subject to acceptance by CI, and CI reserves the right to reject any order, in whole or in part, at CI’s sole discretion at any time before shipment or delivery, as the case may be.Reasons for rejections of order include, but not limited to, credit cardrejection, out-of-stock products or service, and/or unusually large orexcessive quantities of products or service ordered. Acceptance of one order is independent from any other order. Quoted prices may change due to shortages inmaterials or resources, increase in the cost of manufacturing, or otherfactors, up to the point we accept your order.

Confirmation Email: Once we receive your order and payment, we will send you a confirmation email. Your order should NOT be deemed accepted by CI until you receive the order acceptance email from CI. CI may require additional information from you prior to accepting or processing your order. Please notify CI immediately ifany of the items listed in the confirmation email are incorrect.

Order Acceptance Email: Once we accept your order and prepare it for shipping, we will send you an order acceptance email. The email will include ship mentdetails. In most cases, items in stock can be shipped within twenty-four hours. For items out of stock, you will receive the order acceptance email when theitem becomes in stock and is prepared for shipping. You can cancel orders thathave not yet been shipped from our warehouse. If you submit an order cancellation request after we ship your product, we will process your refundafter the product is returned to our warehouse. You can login to your CI account to track your order’s shipment status. If you place your order as aguest, please check the emails sent by CI for any shipping information.

Shipment and Delivery

You acknowledges and agrees that any shipment dates specified are estimates onlyand are subject to change, under such case, CI will send out notice regarding the revised shipment dates within 30 calendar days. If you do not accept the revised shipment dates, you may cancel the order and obtain a refund by contacting CI customer service. If we do not hear from you before we ship the products to you, we will assume that you have agreed to the shipment delay. Delivery shall be deemed complete and risk of loss shall pass to the customer sat the point of delivery. All shipping costs including, without limitation,insurance, brokerage, duties, freight are extra and are the responsibility of the customers. Please validate each shipment against the attached packing slips for accuracy of items and quantities promptly upon receipt. Upon discovery of any discrepancy between the attached packing slips and the shipment, such asmissing, wrong, or damaged portion of the product, please notify CI immediately with the relevant damage claim(s) requested from the logistics company. CI maynot be able to issue refund without relevant damage claim(s).

Product Availability

Product availability are subject to change at any time and without notice. CI reserves the right to place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household. For preordered products, CI cannot guarantee to supply sufficient products to each order. If we are unable to supply the products or services that you ordered after confirming your order, we will cancel your order and offer you a refund. CI may, at its sole discretion, refuse or cancel any order and limit orderquantity. CI will notify you in advance if such situation occurs.


CHASING UNDERWATER DRONES WARRANTY POLICY


1. GLADIUS MINI

1.1 GLADIUS MINI Warranty Period



The Warranty for the GLADIUS MINI is 12 months from the date of sale to the End User. 

Main ComponentsWarranty Period
 ROV main cabin Camera/Sensor 12 Months
 Circuit board 12 Months
 Battery 6 Months and Charge Cycle less than 200 Times
 Base station 12 Months
 Winder No warranty
 Backpack No warranty
 LED light 12 Months
 Thruster 6 Months
 Propeller No warranty
 Remote controller 12 Months
 Remote controller bracket and spring clip No warranty
 3A charger 12 Months
 Appearance damage / Shell damage No warranty
 Tether socket / Charging socket 6 Months and Charge Cycle less than 200 Times
 Tether connector 12 Months
 Tether No warranty
 Buoyancy Modules(Freshwater) No warranty
 Buoyancy Modules(Seawater) No warranty

Note:Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


1.2 GLADIUS MINI Warranty Period in European



The Warranty for the GLADIUS MINI is 24 months from the date of sale to the End User.

 

Main ComponentsWarranty Period
 ROV main cabin Camera/Sensor 24 Months
 Circuit board 24 Months
 Battery 12 Months and Charge Cycle less than 200 Times
 Base station 24 Months
 Winder No warranty
 Backpack No warranty
 LED light 24 Months
 Thruster 12 Months
 Propeller No warranty
 Remote controller 24 Months
 Remote controller bracket and spring clip No warranty
 3A charger 24 Months
 Appearance damage / Shell damage No warranty
 Tether socket / Charging socket 12 Months and Charge Cycle less than 200 Times
 Tether connector 24 Months
 Tether No warranty
 Buoyancy Modules(Freshwater) No warranty
 Buoyancy Modules(Seawater) No warranty


Note: Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


2. CHASING DORY

2.1 CHASING DORY Warranty Period

The Warranty for the Chasing Dory is 12 months from the date of sale to the End User.  (If the receipt document cannot be provided, the warranty period will be calculated according to the serial number of the ROV)

Main ComponentsWarranty Period
 ROV main cabin Camera/Sensor 12 Months
 Battery 6 Months
 Circuit board 12 Months
 Thruster 6 Months
 Propeller No warranty
 Appearance damage / Shell damage No warranty
 Charging socket/Drone connector 6 Months
 Tether 12 Months
 Adapter and Charge cable 12 Months
 LED light 12 Months
 Buoy 12 Months

Note: Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


2.2 CHASING DORY Warranty Period in European

The Warranty for the Chasing Dory is 24 months from the date of sale to the End User.  (If the receipt document cannot be provided, the warranty period will be calculated according to the serial number of the ROV)

Main ComponentsWarranty Period
 ROV main cabin Camera/Sensor 24 Months
 Battery 12 Months
 Circuit board 24 Months
 Thruster 12 Months
 Propeller No warranty
 Appearance damage / Shell damage No warranty
 Charging socket/Drone connector 12Months
 Tether 24Months
 Adapter and Charge cable 24Months
 LED light 24 Months
 Buoy 24 Months
Note: Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


3. CHASING M2

3.1 CHASING M2 Warranty Period

CHASING M2 ROV

Main ComponentsWarranty Period
 ROV main cabin Camera/Sensor 12 Months
 Circuit board 12 Months
 ROV battery Battery 6 Months
 Thruster 6 Months
 Propeller No warranty
 LED light 12 Months
 Appearance damage / Shell damage No warranty
 Charging/Thther socket 6 Months
 Tether 12 Months
 Adapter 12 Months
 Winder No warranty
Remote controller Remote controller
 bracket and spring clip		 No warranty
 Circuit board 12 Months
 Battery 12 Months
 Control joystick 12 Months
 Button 12 Months
 Tether socket /
 Charging socket		 6 Months
 Appearance damage /
 Shell damage		 No warranty


CHASING E-Reel

Main ComponentsWarranty Period
 Motor 6 Months
 Straightener 6 Months
 Appearance damage / Shell damage No warranty
 Circuit board 12 Months
 Battery 6 Months
 Rocker No warranty
 Switch 12 Months
 Adapter 12 Months
 Tether socket / Charging socket 6 Months


CHASING Robot Arm

Main ComponentsWarranty Period
 Motor 6 Months
 Circuit board 12 Months
 Ball screw 12 Months
 Cable No warranty
 Fixed seat No warranty

Note:Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


3.2 CHASING M2 Warranty Period in European

CHASING M2 ROV

Main ComponentsWarranty Period
 ROV main cabin Camera/Sensor 24 Months
 Circuit board 24 Months
 ROV battery Battery 12 Months
 Thruster 12 Months
 Propeller No warranty
 LED light 12 Months
 Appearance damage / Shell damage No warranty
 Charging/Thther socket 12 Months
 Tether 24 Months
 Charger 24 Months
 Winder No warranty
 Remote controller Remote controller bracket and
 spring clip		 No warranty
 Circuit board 24 Months
 Battery 24 Months
 Control joystick 24 Months
 Button 24 Months
 Tether socket / Charging
 socket		 12Months
 Appearance damage / Shell
 damage		 No warranty


CHASING E-Reel

Main ComponentsWarranty Period
 Motor 12 Months
 Straightener 12 Months
 Appearance damage / Shell damage No warranty
 Circuit board 24 Months
 Battery 12 Months
 Rocker No warranty
 Switch 24 Months
 Charger 24 Months
 Tether socket / Charging socket 12 Months


CHASING Robot Arm

Main ComponentsWarranty Period
 Motor 12 Months
 Circuit board 24 Months
 Ball screw 24 Months
 Cable No warranty
 Fixed seat No warranty


Note: 1. EPP Storage Box or Travel Case is not covered by the warranty.
          2. Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


4. CHASING F1

4.1 CHASING F1 Warranty Period

Main ComponentsWarranty Period
 Small Camera Probe 6 months
 Circuit board 12 months
 Battery 6 months
 Thruster 6 months
 Navigation light 6 months
 Switch 6 months
 Reel motor 6 months
 Reel cable No warranty
 Propeller No warranty
 Appearance damage / Shell damage No warranty
 Sonar Stand No warranty
 Lead weight No warranty
 Antennas No warranty
 Adapter 12 months


Bait Boat

Main ComponentsWarranty Period
 Steering gear 6 months
 Appearance damage / Shell damage No warranty

Note:Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


4.2 CHASING F1 Warranty Period in European

Main ComponentsWarranty Period
 Small Camera Probe 12 months
 Circuit board 24 months
 Battery 12 months
 Thruster 12 months
 Navigation light 12 months
 Switch 12 months
 Reel motor 12 months
 Reel cable No warranty
 Propeller No warranty
 Appearance damage / Shell damage No warranty
 Sonar Stand No warranty
 Lead weight No warranty
 Antennas No warranty
 Adapter 24 months


Bait Boat

Main ComponentsWarranty Period
 Steering gear 12 months
 Appearance damage / Shell damage No warranty

Note: Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


5. CHASING M2 PRO

5.1 CHASING M2 PRO Warranty Period


CHASING M2 RPO ROV

The Warranty for the CHASING M2 PRO is 12 months from the date of sale to the End User.

 
Main ComponentsWarranty Period
 ROV main cabin Camera/Sensor 12 Months
 Circuit board 12 Months
 ROV battery Battery 6 Months
 Thruster 6 Months
 Propeller No warranty
 LED light 12 Months
 Appearance damage / Shell damage No warranty
 Charging/Thther socket 6 Months
 Tether No warranty
 Adapter 12 Months
 Winder No warranty
Remote controller Remote controller bracket and
 spring clip		 No warranty
 Circuit board 12 Months
 Battery 12 Months
 Control joystick 12 Months
 Button 12 Months
 Tether socket / Charging
 socket		 6 Months
 Appearance damage / Shell
 damage		 No warranty


Note: 1. CHASING M2 PRO Carryng Case is not covered by the warranty.

          2. Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.



CHASING Control Console

 
Main ComponentsWarranty Period
 Screen 6months
 Mainboard 12months
 Battery 6months
 Panel keypad 12months
 Panel connector 12months
 Rocker 12months
 Appearance damage / Shell damage/ Support rods No warranty
 Adapter12months


Note: Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


5.2 CHASING M2 PRO Warranty Period in European


CHASING M2 PRO ROV

The Warranty for the CHASING M2 PRO is 24 months from the date of sale to the End User.

 

Main ComponentsWarranty Period
 ROV main cabin Camera/Sensor 24 Months
 Circuit board 24 Months
 ROV battery Battery 12 Months
 Thruster12 Months
 Propeller No warranty
 LED light 24 Months
 Appearance damage / Shell damage No warranty
 Charging/Thther socket 12 Months
 Tether No warranty
 Adapter 24 Months
 Winder No warranty
 Remote controller Remote controller bracket and
 spring clip		 No warranty
 Circuit board 24 Months
 Battery 24 Months
 Control joystick 24 Months
 Button 24 Months
 Tether socket / Charging
 socket		 12 Months
 Appearance damage / Shell
 damage		 No warranty


Note: 1. CHASING M2 PRO Carryng Case is not covered by the warranty.

          2. Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.



CHASING Control Console


Main ComponentsWarranty Period
 Screen 12months
 Mainboard 24months
 Battery 12months
 Panel keypad 24months
 Panel connector 24months
 Rocker 24months
 Appearance damage / Shell damage/ Support rods No warranty
 Adapter 24months


Note: Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.


6. CHASING M2 PRO MAX


 
Main ComponentsWarranty Period
main cabincamera/sensor12 months
PCBA12 months
Battery cabinbattery6 months
connector socket6 months
thruster6 months
propellerNo warranty
thruster shieldNo warranty
LED light12 months
Appearance damage / Shell damageNo warranty
connector socket6 months
Charger kit12 months
 Remote controllerRemote controller bracket and spring clipNo warranty
Circuit board12 months
Battery12 months
Control joystick12 months
Button12 months
Tether socket / Charging socket6 months
Appearance damage / Shell
  damage		No warranty


Note:  CHASING M2 PRO MAX Carrying Case is not covered by the warranty.

CHASING M2 PRO MAX Warranty Period in Europe


 
Main ComponentsWarranty Period
main cabincamera/sensor24 months
PCBA24 months
Battery cabinbattery12 months
connector socket12 months
thruster12 months
propellerNo warranty
thruster shieldNo warranty
LED light24 months
Appearance damage / Shell damageNo warranty
connector socket12 months
Charger kit24 months
 Remote controllerRemote controller bracket and spring clipNo warranty
Circuit board24 months
Battery24 months
Control joystick24 months
Button24 months
Tether socket / Charging socket12 months
Appearance damage / Shell
  damage		No warranty



Note:  CHASING M2 PRO MAX Carrying Case is not covered by the warranty.

7. CHASING CM600


The warranty period for a product starts from the day once your product have been received, or otherwise be specified by CI. The warranty period and types of after-sales service that apply to your product are as specified in “Part II - Types of After-Sales Service” below.


 
Main ComponentsWarranty Period
 CM600 (e.g.control cabin) 24 months
 Control box 24 months
 Some parts (e.g.slip ring module) 12 months
 Consumables (e.g.filter mesh) no warranty


7. CHASING ACCESSORIES


The warranty period for a product starts from the day once your product have been received, or otherwise be specified by CI. The warranty period and types of after-sales service that apply to your product are as specified in “Part II - Types of After-Sales Service” below.


 Robot Arm 2.0


Main ComponentsWarranty Period
 Motor 6 months
 Mnain board 12 months
 Screw rod 12 months
 Connecting cable no warranty
 Mounting bracket no warranty
 Circular claw 6 months
 Sediment sampler 6 months


Docking Station 

Main ComponentsWarranty Period
Main board 12 months
Socket 6 months
Seal cap no warranty
Mounting bracket no warranty
Connecting cable no warranty


AC Power Supply System 

Main ComponentsWarranty Period
 AC module 12 months
 Mounting bracket no warranty
 AC tether 12 months
 3m connecting tether 12 months
 Male connector 6 months
 Charging cable 12 months
 AC winder Socket 12 months
 Shell no warranty


LED Video Light 

Main ComponentsWarranty Period
 LED video light 12 months
 Battery 6 months
 Mounting bracket no warranty
 Charger 12 months


Adapter Box 

Main ComponentsWarranty Period
 Main board 12 months
 Battery 6 months
 Panel buttons 12 months
 Socket 6 months
 Shell no warranty
 Charger 12 months
 Charging cable 12 months


Control Console 

Main ComponentsWarranty Period
 Screen 6 months
 Main board 12 months
 Battery 6 months
 Panel buttons 12 months
 Panel sockets 6 months
 Joystick 12 months
 Shell and supporting rods no warranty
 Charger 12 months


300m/400m Tether Winder 

Main ComponentsWarranty Period
 300m/400m tether 12 months
 Winder socket 6 months
 Winder shell no warranty
 Adapter cable no warranty


Distance Locking Sonar 

Main ComponentsWarranty Period
 Distance Locking Sonar 12 months
 Shell no warranty
 Mounting bracket no warranty
 Connecting cable no warranty


BP imaging Sonar kit 

Main ComponentsWarranty Period
 Connecting cable 12 months
 Buoyance material no warranty
 Mounting bracket no warranty


USBL Kit 

Main ComponentsWarranty Period
 Receiver module 12 months
 Transmitter module no warranty
 Mounting bracket no warranty


Scaler Laser 

Main ComponentsWarranty Period
 Scaler Laser 12 months


Auxiliary Camera 

Main ComponentsWarranty Period
 Auxiliary camera 12 months
 Connecting cable 6 months
 Mounting bracket no warranty


Note: Damages caused by human and external factors are not covered by the warranty. The results of the after-sales center test shall prevail.